White-label helpdesk
Engineers answer as your company, using your scripts.
Your helpdesk, staffed by our unit
White-label L1 and L2 support that answers as your MSP.
Tech Support Unit provides outsourced, white-label helpdesk engineers for MSPs. We answer your clients' calls and tickets in your name, around the clock, inside your PSA.
Queue: all clients
- P1: server offline, Client AEscalated to you
- Password reset, Client CResolved
- Outlook sync issue, Client BWorking
- New user setup, Client DResolved
What Tech Support Unit does
White-label helpdesk for MSPs. Every service below can be taken on its own or combined into one plan.
L1 & L2 support
Password resets to Microsoft 365 and endpoint issues.
After-hours coverage
Nights, weekends and holidays covered.
Works in your PSA
ConnectWise, Autotask, HaloPSA and more.
NOC monitoring
Alerts triaged and escalated by rules you set.
Per-ticket or per-seat
Pricing that fits how you bill clients.
How it works
A clear, four-step process so you always know what happens next and when.
Map
Document your clients and escalation rules.
Train
Engineers learn your environments.
Go live
Calls and tickets routed to the unit.
Review
Monthly quality and SLA reviews.
Who we work with
Built for teams that want dependable results without managing another vendor closely.
MSPsIT consultanciesMSSPsSoftware vendorsTelecom providers
24/7coverage
<2 minanswer time
Your brandon every call
Ready when you are.
Tell us a little about your business and we will reply within one working day with next steps.